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Our Terms, Your Rights, One Clear Page

This page sets out the legal framework for your 90ok account — what we expect, what you can expect from us, and how your data and wallet activity are handled. Access to 90ok depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy and DataWallet Conditions — bKash, Nagad, RocketLive casino and slots
90ok Our Terms, Your Rights, One Clear Page
CONTACT AND QUERIES

Reach Us About Legal or Account Matters

If you have questions about these terms, want to request a copy of your account data, or need to flag a dispute, our support team handles policy queries directly. You can reach us through the channels below — we respond to legal and account matters with a dedicated queue separate from general help.

Team online

Live Chat

Open live chat from your account dashboard. Legal and account queries are tagged separately so they reach the right team without going through general support triage.

Email Support

Send policy or data requests to our support email. Include your registered account ID and wallet type — bKash, Nagad, or Rocket — so we can locate your records quickly.

Account Help Centre

The Help Centre in your account settings covers data requests, account closure, and dispute filing steps. It walks you through each process without needing to contact support first.

DATA AND SECURITY

How We Protect Your Account and Data

Account security at 90ok runs on a few concrete practices. Your login is protected by OTP verification sent to your registered mobile number — no session opens without it. Payment data for bKash, Nagad, and Rocket is encrypted in transit and stored only in tokenised form; we never hold your full wallet PIN or mobile banking credentials. You can request a full export of your account data at any time through the Help Centre, and you can request account closure with a full transaction history by contacting support directly.

OTP Login Every login triggers a one-time password to your registered number. If you did not initiate a login attempt, you can lock your account immediately from the Help Centre without contacting support.
Encrypted Transactions bKash, Nagad, and Rocket payment data moves through encrypted channels. We store only tokenised references — never your PIN, mobile banking password, or full wallet credentials.
Data Retention We retain transaction records for as long as your account is active and for a period after closure as required by applicable law. You can request a data summary or deletion where local law permits.
Dispute and Corrections If your account data is incorrect — wrong contact details, mismatched wallet name — raise a correction request through support with your account ID and we will review within one business cycle.

What You Asked About Our Legal Terms

These are the questions we see most often from Bangladesh about our terms, account conditions, and data practices. If yours is not here, contact support directly.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using an online gaming platform is lawful in your area before registering an account.

Log in, go to the Help Centre in account settings, and submit a data export request. Include your registered wallet type — bKash, Nagad, or Rocket — so we can match your payment records accurately.

Wallet references are retained for the legally required period after closure, then deleted. We hold only tokenised data — not your PIN or mobile banking credentials — at any point.

Contact support within 30 days of the transaction date. Provide your account ID, wallet type, and the transaction reference shown in your account history and we will review it.

We may update our terms when required. For material changes — those affecting your account rights, payment conditions, or data use — we will notify you via your registered contact before the change takes effect.

Lock your account immediately through the Help Centre, then contact support by email or live chat. Provide your registered number and wallet type so we can freeze any pending transactions quickly.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.